CGI is an investigation agency in Mainframe. They specialize in in depth investigations of odd happenings in the city. Two primary investigators for CGI are special agent Data Nully and special agent Fax Modem.
Phong tasked CGI and it's two top agents to investigate a rash of kidnappings on Level 31, the most recent being Al's Waiter and Dot Matrix. Data Nully and Fax Modem went to Al's Wait & Eat to ask questions about the disappearances. They ran into Bob there, who was also looking for Dot. They discussed the missing people and Agent Modem revealed that he thought a Web Creature was responsible, thinking it might be Mouse, since she has fangs. Agent Nully thought his theories were paranoid, but possibly correct.
The pair were proven correct, that it was a Web Creature, but it wasn't Mouse. They used flash lights to control the creature, since they can't stand strong light, but it eventually escaped and formed a portal to the Web.
Agent Modem also had a theory that there is no User, that it is mass psychosis produced by the Guardians to control the populace. He also believes the Game Cubes are sent by the Guardians to promote the User myth. (Trust No One)
- CGI stands for Computer Generated Imagery. It is the type of animation Reboot is created with.
- This is also a reference to the Television show X Files, specifically the main characters: two FBI agents named Fox Mulder and Dana Scully.